Process & Performance Manager – Orange Business
Job Description
Role Overview
Orange Business seeks a Process & Performance Manager to bolster operational effectiveness by refining procedures, tracking metrics, and assisting teams in delivering dependable services. This professional collaborates with operational leaders and cross-functional groups to spot enhancement areas, manage risks, and responsibly integrate data, automation, and artificial intelligence into workflows.
Key Responsibilities
- Develop and maintain operational procedures, standards, and performance indicators while analyzing data to uncover trends and inefficiencies.
- Lead continuous-improvement efforts, partner with operational teams to streamline workflows, and support quality assurance frameworks.
- Assess operational impacts of proposed changes, assist in change planning, and coordinate responses to recurring issues and root-cause analyses.
- Document operational processes, improve access to knowledge resources, and prepare accurate reports on performance and improvement activities.
Requirements
- Background in process enhancement, operational performance, service delivery, or a related discipline.
- Familiarity with performance measurement, continuous-improvement methods, risk management, and quality control.
- Understanding of IT service management practices, analytics tools, and responsible artificial intelligence considerations like data privacy and human oversight.
- Bilingual communication proficiencies in English and French as needed by the organization.
How to Apply
Submit your application directly through the official career portal.
Submit your application through the employer’s application page: Apply now.
Closing date: 18 November 2026.
